UbuVanLoCo

A Design Template to track support issues and activities

Registered by Ralemy on 2010-04-03

A Template to follow when a design request comes in, from trying to solve the problem first by email, then by phone, support event, outreach or launchpad.

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Blueprint information

Status:: Complete

Approver:: KimKulak

Priority:: High

Drafter:: Ralemy

Direction:: Approved

Assignee:: Ralemy

Definition:: Approved

Series goal:: Accepted for trunk

Implementation:: Implemented

Milestone target:: uvlc-support-design

Started by: Ralemy on 2010-04-03

Completed by: Ralemy on 2010-05-13

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A support volunteer in local community receives a wide range of requests, from simple problems like mouse not working because of empty battery to unsupported hardware drivers. it is imperative to triage these requests correctly and have a fluent protocol to ensure that members have their problems fixed and addressed correctly and completely.

~RR 04/17/2010: Full spec URL needs to be updated. Currently points to marketing URL. We should use Launchpad to host the draft process flow. This is not part of "Vancouver Ubuntu LoCo CMS" (now defunct) so we should probably fix that too.

Spec Updated.
Blueprint moved to Ubuntu Vancouver Incubator

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KimKulak