Social Media Moderators for Ubuntu GNOME Channels

Registered by amjjawad  on 2013-12-24

As per the Roadmap Blueprint: https://blueprints.launchpad.net/ubuntugnome-brainstorming/+spec/communications-roadmap

I suggested to have 2-4 moderators for our Social Media Channels and to be more specific here:

Facebook Page: https://www.facebook.com/UbuntuGNOME

Google+ Page: https://plus.google.com/108356762331170101188/

Google+ Community: https://plus.google.com/communities/100673791047097085645

As for Twitter and Website, I personally can handle for now and there are none-interaction on these two channels. I use the website and Twitter to post announcement, news, etc. Users do post on Facebook and Google+ and interact more on these two that is why we need more manpower over there.

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[Required Skills/Experience]
1- Facebook and/or Google+ Experience - at least, you should be familiar with everything related to Pages on Facebook and Google+ and Communities on Google+.

2- SUPER Nice and Friendly is a MUST. No matter how bad/rude the post is, you need to handle that in a very nice and friendly way.

3- You need to be active. Daily activities of 1 hour minimum.

4- While our main concern is the quality of our posts and overall interactions with users, we also do care about quantity so the more subscribers to our channels, the better.

5- Moderate Posts, answer Qs and direct users to the right channel for example if they ask a technical Q, you need to direct them to one of the support channels: https://wiki.ubuntu.com/UbuntuGNOME/ContactUs#Ask_for_Help_.26_Support

6- Communicate with your team mates and keep them updated as always.

7- Make sure to read this: https://wiki.ubuntu.com/UbuntuGNOME/CommunicationsTeam and keep an eye on: https://wiki.ubuntu.com/UbuntuGNOME/CommunicationsTeam/November2013 and help Ubuntu GNOME Communications Team to be even better and work for the greater good of Ubuntu GNOME. Spreading the word of our system is also a priority :)

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If you feel you are able to achieve all the above, please join!

This is a MUST read page: https://wiki.ubuntu.com/UbuntuGNOME/GettingInvolved

Thank you :)

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Blueprint information

Status:
Complete
Approver:
amjjawad 
Priority:
Medium
Drafter:
None
Direction:
Approved
Assignee:
Ubuntu GNOME Marketing & Communications
Definition:
Approved
Series goal:
None
Implementation:
Implemented
Milestone target:
None
Started by
amjjawad  on 2014-03-09
Completed by
amjjawad  on 2014-03-09

Related branches

Sprints

Whiteboard

[amjjawad] good to see some answers on the mailing list :)
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[SonikkuAmerica] In Effect. I am interested aussi by moderation, and I read on what the requirements. (27-Dec-2014)
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[Frederic Lagneau] Write on the whiteboard :) Need we say more my friend. The project interests me, as a francophone, I can give my support to people speak French.
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[amjjawad] [RE:Frederic Lagneau] Thanks for posting here. Which area you would like to help with? Facebook AND Google+? OR just Facebook? OR just Google+? please, you need to be specific in order for me to give you the needed access :)
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[Frédéric Lagneau] I'm on two social networks my friend, Facebook and G+ so where you need them most. I can be on two, if there are people speak French to guide them. And I publish article on Ubuntu Gnome or Linux (Kernel, etc.)
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[amjjawad] Welcome both SonikkuAmerica & Frédéric Lagneau. We are walking on the right path BUT we do need MORE people to join. Once SonikkuAmerica is ready, he will join the moderators on our Google+ Community, however this is not enough. I need more people to join. Now, it is time for a small meeting between the 3 of us to highlight some important topics and have a plan to work on for the next 4 months until 14.04 is released. We shall have so much fun and some tasks to fulfil ;)
I do prefer Google+ Hangout Meeting so that everyone can see or listen to us (you can indeed hide your face and keep your voice if you are a shy person :P) but if one of you is not very comfortable with this idea/suggestion, we can go with an IRC meeting BUT I do hope we can do Google+ Hangout, it would be a plus and very helpful to everyone.
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[Collin] I am available to help out with the Facebook moderators.
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[Frédéric] Ok, for me, decide a date when everyone is available. For G+ I do not have a cam on my desktop, read, write in English ok, talk ... :D lol IRC is also very good. Maybe even better if we have new in the facebook team, not G+. IRC is universal.
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[amjjawad] [RE: Collin] Kindly add me on Facebook so that I can set the needed access :)
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[Amir Mehrabian] i have some experience about web designing and also i'm familiar with wordpress. but i'm not sure what i can do to help.
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[f-jack] I can help with both facebook and Google+ just direct me where to go.
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[f-jack] The meeting is proposed for 18:00 GMT on Saturday, January 11. Hope to see you guys there.
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[f-jack]Please add me as an admin/mod for both.
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[dbyentzen] I can help out on Google Plus several times a week - I will need the appropriate access. And I can also help answer questions about Ubuntu GNOME on the Ubuntu Forums several times a week.
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[amjjawad] I haven't seen any kind of any activities from the moderators of the Social Media Channels - Kindly send me an email to state whether you're interested to carry on or step down? if a meeting is required, name the date (day and time) and I'm ready when you're.

Thank you!
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[amjjawad]
@Everyone: I have marked this as 'Implemented' for this Cycle but with the new cycle (14.10), we need an urgent re-assessment to everything in this regard. Yes, moderators have been found. Yet, the performance was low IMHO.

We shall discuss that at the beginning of the next cycle. I shall add this to:

https://wiki.ubuntu.com/UbuntuGNOME/FuturePlans

Thank you!
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(?)

Work Items

Work items:
1- Link of this blueprint will be sent to the mailing list - https://lists.ubuntu.com/archives/ubuntu-gnome/2013-December/001267.html : DONE
2- Posted on Facebook Page, Google+ Page and Goolge+ Community : DONE
3- A reminder to be sent and re-post on our Social Media Channels : DONE
a-- Facebook Page Moderator (#1) has been found - https://launchpad.net/~sonikkuamerica : DONE
b-- Facebook Page Moderator (#2) AND Google+ Community Moderator (#1) has been found - https://launchpad.net/~uallas : DONE
c-- Facebook Page Moderator (#3) AND Google+ Community Moderator (#2) - f-jack - has been found : DONE
d-- Facebook Page Moderator (#4) - Collin - has been found: DONE
4- NEW Moderators to join - https://www.facebook.com/groups/636682413044548/ - this is the easier and fastest way to discuss everything about the Facebook Page of Ubuntu GNOME : DONE
5- Meeting with the new moderators on IRC - https://wiki.ubuntu.com/UbuntuGNOME/Meetings/11Jan2014 : DONE
6- Ubuntu GNOME Marketing and Communications Mailing List will be used for each and every general 'internal' communications between all the moderators. ALL Moderators 'must' be members of the Launchpad Team : DONE
7- To follow up with this blueprint with the team in order to finish it and mark it as 'implemented' - email sent - https://lists.launchpad.net/ubuntugnome-comms/msg00158.html : DONE
8- This blueprint has been added to - https://wiki.ubuntu.com/UbuntuGNOME/FuturePlans - in order to do a re-assessment for everything related to this blueprint right on the beginning of the next cycle : DONE

Dependency tree

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