user clicks a button describes his problem in a form and that is stored in a database

When a user has a problem he should get support through the community without the need to past his system settings into a forum. He should just enter a description like forms that commercial sites offer and the system settings could be transmitted by his system.
When someone tried to help him he could just use a tool or visit a website with the information like in the forum now but he should get the description of the problem and then choose the system information he wants to see. He even could filter the problems to special systems like systems with the actual distribution. I mean it should be more like a database than like a forum.
With the information of the affected program, the problem could also be displayed at the website of the developers and so on...