ITSM for Orchestra

Registered by Chuck Short on 2011-10-20

ITSM stands for IT service management. ITSM is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.

In order to differentiate ourselves from other orchestration products we should offer at least an Inventory Management system (ocsinventory) and a Request Tracker (rt).

Blueprint information

Status:
Not started
Approver:
Dave Walker
Priority:
Medium
Drafter:
None
Direction:
Needs approval
Assignee:
Chuck Short
Definition:
Approved
Series goal:
Accepted for precise
Implementation:
Deferred
Milestone target:
milestone icon precise-alpha-2

Related branches

Sprints

Whiteboard

Work Items:
Review ocsinventory features: DONE
Review Fusion inventory features: DONE
Choose either ocsinventory or Fusion inventory: DONE
Write MIR for either ocsinventory: POSTPONED

(?)

Work Items

Dependency tree

* Blueprints in grey have been implemented.