Provide facility for users to talk directly to experts 1-to-1 rather than 1-to-many

Registered by Alan Pope 🍺🐧🐱 πŸ¦„ on 2007-05-06

New users to Ubuntu often need support but are confused and overwhelmed by the current support offerings including irc, mailing lists and forums. This specification details a One on One Live support model allowing volunteers to nominate themselves for support to individuals.

Using a browser a user should be able to find experts who are online and registered as available. The user can then initiate a conversation through the browser which the expert will see as an inbound jabber chat.

Blueprint information

Status:
Not started
Approver:
None
Priority:
Low
Drafter:
None
Direction:
Needs approval
Assignee:
None
Definition:
Drafting
Series goal:
None
Implementation:
Unknown
Milestone target:
None

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