Provide facility for users to talk directly to experts 1-to-1 rather than 1-to-many

New users to Ubuntu often need support but are confused and overwhelmed by the current support offerings including irc, mailing lists and forums. This specification details a One on One Live support model allowing volunteers to nominate themselves for support to individuals.

Using a browser a user should be able to find experts who are online and registered as available. The user can then initiate a conversation through the browser which the expert will see as an inbound jabber chat.