Live assistant for the Ubuntu Desktop

Registered by Roman Shtylman on 2009-11-12

Provide a simple and quick way for a desktop user to get *live* assistance while using Ubuntu Desktop. Currently, there are two major support options: forums, and IRC. For the uninitiated user, going to IRC will a steep learning curve possibly leading them nowhere (or worse yet into the wrong room where they will be scared off). The forums are _maybe_ a more welcoming environment but do present navigation challenges and lack the *quick* response most users are looking for (think during installation).

I propose a simple chat like client (possibly use an existing one) that would abstract this functionality for the user.

Sample usage: The user would launch the chat client and enter a question. It would then (in the background) create a new IRC room for the user's question and post said question in one of the main help channels (#ubuntu, #kubuntu .. etc) which would allow anyone in that channel to hop over to the user specific channel and respond to the user. The user would just think they are participating in a one-on-one chat. The chat could then be logged and searchable for future users as well as provide feedback to developers and usability people about a user's actual thought process and frustrations.

Blueprint information

Status:
Not started
Approver:
None
Priority:
Undefined
Drafter:
Roman Shtylman
Direction:
Needs approval
Assignee:
None
Definition:
Review
Series goal:
Proposed for lucid
Implementation:
Unknown
Milestone target:
milestone icon lucid-alpha-2

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