Transition help.ubuntu.com to SUMO
Mozilla SUMO is the product that powers support.mozilla.org and we are aiming to transition help.ubuntu.com in its entirety to SUMO in the Q-Cycle or at the very least get excellent work done towards that goal.
Blueprint information
- Status:
- Complete
- Approver:
- Jono Bacon
- Priority:
- Undefined
- Drafter:
- None
- Direction:
- Needs approval
- Assignee:
- Benjamin Kerensa
- Definition:
- Superseded
- Series goal:
- Proposed for quantal
- Implementation:
-
Needs Infrastructure
- Milestone target:
- None
- Started by
- Benjamin Kerensa
- Completed by
- Benjamin Kerensa
Whiteboard
Evaluating SUMO to be the portal to find user help for Ubuntu on help.ubuntu.com (starting with community docs)
The official Ubuntu Docs generated from the ubuntu-docs package could still be hosted there (e.g. h.u.c/12.
Previous discussion on the ubuntu-docs mailing list:
https:/
https:/
https:/
Mozilla very excited about Ubuntu using it, and very cooperative and willing to fix things if needed
Benefits:
Much easier to contribute to
Much richer in terms of finding the information you need
In-built localization support to show help in everyone's language
Actively Developed with Bright Roadmap
Challenges:
Moderation is only language-based
IDEAS:
Tracking Lifecycle of Documentation (How do we have automation for ensuring fresh content)
https:/
make 'do not import', 'obsolete', etc. tags for documentation on '/community'
DOCS: http://
Upstream roadmap: https:/
Work Items
Work items:
[cprofitt] Write a blog post about SUMO: TODO
[mhall119] Deploy SUMO beta-testing instance on EC2: TODO
[mhall119] File RT with IS to get a permanent home for SUMO: TODO
[bkerensa] Develop deployment plan for IS (possibly using juju): TODO
[bkerensa] Develop deployment plan for IS (possibly using juju): TODO
Discuss theming work with design team: TODO
[cprofitt] determine if it is feasible to review current documentation to mark as 'do not import': TODO
[daker] Create script to migrate content from moin to SUMO: TODO
