Proposal for Service, Warranty Management & Repair in Open ERP
Service Management: Track warranty for a product, provision for warranty extension packs, provision for contact management in service, track history etc etc.
Blueprint information
- Status:
- Complete
- Approver:
- Sharoon Thomas http://openlabs.co.in
- Priority:
- High
- Drafter:
- Sharoon Thomas http://openlabs.co.in
- Direction:
- Needs approval
- Assignee:
- oeteam
- Definition:
- Obsolete
- Series goal:
- Accepted for trunk
- Implementation:
-
Deferred
- Milestone target:
- None
- Started by
- Completed by
- Sharoon Thomas http://openlabs.co.in
Related branches
Related bugs
Whiteboard
The initial features would be:
1. Make use of the warranty days to track initial warranty.
2. Assume all sales is with warranty and track default warranty
3. Warranty lookup up for product in CRM.
Phase 1:
* Receive a call from the customer and note compain and get the customer details
if customer is end customer then create a new partner.
* search the product by production lot number
-get the product
* search invoice by invoice number and invoice date
-if invoice number and date matches then it is internal invoice otherwise it is an external invoice
-in case of internal invoice get its warranty period
-in case of external invoice calculated warranty period from date of external invoice
