Bug Responses

== Lack of Information ==

Thanks for taking the time to report this bug. However, I need more information to investigate it further. Could you provide FOO, BAR, BAZ? See http://projects.fenryxo.cz/Nuvola_Player/Report_bug/ for help.

== Incomplete debug output ==

Thanks for taking the time to report this bug. However, the provided debug output captured only activation of the already running main instance. Could you please quit the main instance (Menu Service → Quit) and start new main instance from terminal by command "nuvolaplayer -D" to get complete debug output?

== Debug symbols ==

Thanks for taking the time to report this bug. However, the provided traceback lacks some function names marked "??". Could you install debugging symbols for libwebkitgtk (package libwebkitgtk-1.0-0-dbg) and attach new traceback?

== Flash crash ==

Thanks for taking the time to report this bug. Unfortunately, the crash was caused by the Adobe Flash plugin, therefore it is not possible to fix it in Nuvola Player and I am closing this bug for that reason.

You can try to purge cache and cookies in Nuvola Player and reinstall the flash plugin.

== Libsoup bug in Oneiric ==

Thanks for taking the time to report this bug. Unfortunately, this issue is caused by a bug in libsoup2.4-1 2.36.0, therefore it is not possible to fix it in Nuvola Player and I am closing this bug for that reason. It's already fixed in version 2.36.1, but it has not been backported to Oneiric yet. See Ubuntu bug #896824 for details, you can also add some "heat" to that bug (comment or click to "this bug also affect me").

== Forward ==

Thanks for taking the time to report this bug. Unfortunately, this issue is caused by a bug in OTHER_PROJECT, therefore it is not possible to fix it in Nuvola Player and I am closing this bug for that reason. Please report the issue to the bug tracker of OTHER_PROJECT at OTHER_PROJECT_BUG_TRACKER

== Committed ==

This bug has been fixed in development branch (trunk, revision REVNO). The fix may be released in version VERSION.

== Feature Request ==

Thank you for your feature idea. However, we use Blueprints section to track feature requests and I am closing this bug for that reason. Could you please create a blueprint for your idea? https://blueprints.launchpad.net/nuvola-player

== Duplicate - incomplete ==

Thanks for taking the time to report this bug. However, this particular bug has already been reported into our bug tracking system, but the maintainers need more information to fix the bug. Could you please answer the questions in the other report bug #NUMBER in order to help the developers?

== Duplicate ==

Thanks for taking the time to report this bug. However, this particular bug has already been reported into our bug tracking system. See bug #NUMBER for more information.

== Purge solved issue ==

This bug report is being closed due to your last comment regarding this being fixed with cookies or browser cache clean-up. Thank you again for taking the time to report this bug and feel free to reopen this ticket if the issue appears again.

== Different issue ==

The issue with FOO doesn't match the topic of the original report, please file new bug report for it.

== Too old unstable version ==

Thanks for taking the time to report this bug. However, you are using too old development version and I am closing this bug for that reason. Feel free to reopen the ticket if the issue persists in the latest development version or in any stable version.

== Old unsupported version ==

Thanks for taking the time to report this bug. However, you are using old development version and I am closing this bug for that reason. Feel free to reopen the ticket if the issue persists in the latest development version or in any stable version. Latest stable version is VERSION.

== Libsoup 1.8 ==

Thanks for taking the time to report this bug. However, this particular bug has already been reported into our bug tracking system. See bug #958154 for more information, especially comment 26.

  duplicate 958154