Views on support requests

Registered by Björn Tillenius on 2005-11-07

People who answer a lot of support requests need a way of getting an overview of which support requests they should answer. Initially that would probably consist of two different views. The first one, all new requests, i.e. requests that no one has replied to. The second one is 'my queue', which would include tickets that are assigned to the person and the request is pending a reply from the person, tickets that the person has replied to earlier, and the submitter was the last one to comment on.

Blueprint information

Status:
Complete
Approver:
None
Priority:
High
Drafter:
Francis J. Lacoste
Direction:
Needs approval
Assignee:
Francis J. Lacoste
Definition:
Approved
Series goal:
None
Implementation:
Implemented
Milestone target:
None
Started by
Francis J. Lacoste on 2006-10-04
Completed by
Francis J. Lacoste on 2006-11-23

Whiteboard

The Needs Attention report was landed in RF 4317.

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Work Items

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