Ubuntu One Client

Ubuntu One is slow synchronizing and spits out error messages

Bug #530841 reported by Bernhard
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Invalid
Undecided
Ubuntu One Foundations+ team

Bug Description

I have slow synchronization with Ubuntu One folders and I'm not sure if this is just the internet connection or maybe some other issue. I get the following in .xsession-errors:

(nautilus:4050): UbuntuOne-Nautilus-WARNING **: ERROR: Traceback (most recent ca
ll last):
  File "/usr/lib/pymodules/python2.6/dbus/service.py", line 702, in _message_cb
    retval = candidate_method(self, *args, **keywords)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py"
, line 745, in get_metadata
    mdobj = self.fs_manager.get_by_path(path.encode('utf-8'))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/filesystem_manager
.py", line 537, in get_by_path
    mdid = self._idx_path[path]
KeyError: '/home/bkoenig/Ubuntu One/Shared With Me'
---
.home.bkoenig..cache.ubuntuone.log.syncdaemon.exceptions.log:

Architecture: amd64
DistroRelease: Ubuntu 10.04
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100224.1)
Package: ubuntuone-client 1.1.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.utf8
 SHELL=/bin/zsh
ProcVersionSignature: Ubuntu 2.6.32-16.23~drm33v5-generic
Tags: lucid
Uname: Linux 2.6.32-16-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin netdev plugdev sambashare

See original description
Roman Yepishev (rye)
affects: desktopcouch → ubuntuone-client
Revision history for this message
Duane Hinnen (duanedesign) wrote :

Bernhard,
Could you please run the following command in a Terminal (Applications > Accessories > Terminal). This will attach some additional information to this report that will better help us determine the root cause of your issue. After you do that could you please change the 'Status' of your bug back to 'New'. You can change the status by clicking the yellow circle with the exclamation point next to the 'Status' at the top of the page.

apport-collect -p ubuntuone-client 530841

thank you,
duanedesign

Changed in ubuntuone-client:
status: New → Incomplete
Revision history for this message
Bernhard (b.a.koenig) wrote :

Did this apport work? It didn't seem to have attached anything, I got the following:

10:15 % apport-collect -p ubuntuone-client 530841 ~
Gtk-Message: (for origin information, set GTK_DEBUG): failed to retrieve property `GtkTreeView::indent-expanders' of type `gboolean' from rc file value "((GString*) 0x2c60c40)" of type `GString'
Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 354, in <module>
    app.run_argv()
  File "/usr/lib/python2.6/dist-packages/apport/ui.py", line 538, in run_argv
    return self.run_update_report()
  File "/usr/lib/python2.6/dist-packages/apport/ui.py", line 472, in run_update_report
    attachment_comment='apport information')
  File "/usr/lib/python2.6/dist-packages/apport/crashdb_impl/launchpad.py", line 334, in update
    bug.lp_save()
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/resource.py", line 638, in lp_save
    URI(self.self_link), representation, headers)
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/_browser.py", line 329, in patch
    'PATCH', extra_headers=extra_headers)
  File "/usr/lib/pymodules/python2.6/lazr/restfulclient/_browser.py", line 269, in _request
    raise HTTPError(response, content)
lazr.restfulclient.errors.HTTPError: HTTP Error 412: Precondition Failed
Response headers:
---
content-length: 0
content-type: text/plain
date: Sat, 06 Mar 2010 09:24:16 GMT
server: zope.server.http (HTTP)
status: 412
vary: Cookie,Authorization,Accept
via: 1.1 wildcard.edge.launchpad.net
x-content-type-warning: guessed from content
x-powered-by: Zope (www.zope.org), Python (www.python.org)
---
Response body:
---

---

tags: added: apport-collected
Changed in ubuntuone-client:
status: Incomplete → New
Revision history for this message
Bernhard (b.a.koenig) wrote : .home.bkoenig..cache.ubuntuone.log.oauth.login.log.txt

apport information

description: updated
Revision history for this message
Bernhard (b.a.koenig) wrote : Dependencies.txt

apport information

Revision history for this message
Bernhard (b.a.koenig) wrote : UbuntuoneClientPackages.txt

apport information

Revision history for this message
Bernhard (b.a.koenig) wrote :

OK, it attached some of it this time. Please let me know if you need any more info.

John Lenton (chipaca)
Changed in ubuntuone-client:
assignee: nobody → Ubuntu One Foundations+ team (ubuntuone-foundations+)
tags: added: chicharra foundations+
Revision history for this message
Arkashkin (arkashkin) wrote :

I have both Dropbox and Ubuntu-One, but still drop-box is synchronizing a lot faster.
The syncing speed is very noticeable.

Revision history for this message
Roberto Alsina (ralsina) wrote :

Bernhard, I have noticed that you experienced this problem when using a pre-release version of Lucid. Are you still having this problem with the current ubuntu one client for 10.04?

Changed in ubuntuone-client:
status: New → Incomplete
Revision history for this message
Bernhard (b.a.koenig) wrote :

I haven't tried Ubuntu One in a long time. So we may close this and I will open a new report if I see the problem again.

Changed in ubuntuone-client:
status: Incomplete → Invalid
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